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Resulting Provides Independent Consultancy to PZ Cussons for SAP Go-live Readiness

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Industry

Manufacturing

Challenge

With six months until go-live, PZC needed assurance that their SAP support model was robust enough to meet business demands.

Results

Resulting delivered a full technical and service readiness review, giving PZC the confidence that their support model could handle go-live and beyond.

Key Products

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www.pzcussons.com
PZ-Cussons

About PZ Cussons

PZ Cussons is a dynamic consumer products group and innovator of some of the world's best known and loved brands. Calling on over 130 years of expertise, they operate internationally in carefully selected developed and emerging markets that present the greatest strategic potential for future growth.

The Challenge

PZC was six months from their final go-live on a three-year Global SAP implementation. They wanted reassurance that their SAP support model was fit for purpose and would meet the business demands.

Resulting Solution

Resulting led a program of activity for Technical and Service Readiness. This was an exhaustive review of all the key components of their Service Model, including key capability areas, processes and tasks.

The project involved identifying any service gaps and managing a prioritised list of focus areas. For each area, development, change or confirmation of the process and procedures was undertaken. This involved providing technical insight, guidance on contractual changes and updates to ways of working including the relationships between service providers.

Benefits Delivered

PZC were able to go-live knowing that their core service model was technically robust and their Service Management processes could meet the demands of the business.

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