Skip to content

Resulting Consultants Define, Build and Run Boots' SAP Centre of Excellence

boots logo

Industry

Retail

Challenge

Boots needed to drive business adoption of SAP across complex areas like Real Estate, Retail, and Treasury, but had fully outsourced their IT capability, creating a gap in business ownership.

Results

Resulting co-created and certified a business-led SAP CoE, laying the foundation for adoption and influencing the CoE methodology we use today.

Key Product

Adopt, CoE

www.boots.com
boots_shop_front-1

About Boots

Established in 1849 by the Boots family, Boots is the UK’s No.1 health and beauty retailer.

The Challenge

When Boots the Chemist implemented SAP, they realised early on that the expected benefits would be closely linked with adoption and an ability to drive real business process change. Their SAP Customer Competency Centre would be central to this.

With SAP functionality spanning Real Estate, Treasury, Procurement and Retail - right down to POS level, the stakes were high. Boots wanted to build a business led, process aligned SAP Centre of Excellence - but had also recently outsourced their entire IT delivery capability to IBM and Xansa (now Steria).

Resulting Solution

The Resulting team worked together for the first time at Boots, each representing the 3 parties involved in the SAP CoE - and were responsible for the first ever SAP Certification of an Outsourced SAP Customer Competency Centre.

Benefits Delivered

The model used at Boots now features heavily in the DNA of our SAP CoE consulting methodology.

Build an SAP CoE that actually works

Get in touch