---
title: Resulting Consultants Define, Build and Run Boots' SAP Centre of Excellence
description: Discover how Resulting helped Boots design and certify the first outsourced SAP Centre of Excellence, driving adoption and process change across core business functions.
image: https://www.resulting-it.com/hubfs/boots%20logo.jpg
---

# Resulting Consultants Define, Build and Run Boots' SAP Centre of Excellence

![boots logo](https://www.resulting-it.com/hs-fs/hubfs/boots%20logo.jpg?width=1013&height=832&name=boots%20logo.jpg)

Industry

Retail

Challenge

Boots needed to drive business adoption of SAP across complex areas like Real Estate, Retail, and Treasury, but had fully outsourced their IT capability, creating a gap in business ownership.

Results

Resulting co-created and certified a business-led SAP CoE, laying the foundation for adoption and influencing the CoE methodology we use today.

Key Product

Adopt, CoE

[ www.boots.com ](https://www.boots.com/)

![boots_shop_front-1](https://www.resulting-it.com/hs-fs/hubfs/boots_shop_front-1.jpeg?width=1200&height=675&name=boots_shop_front-1.jpeg)

## About Boots

Established in 1849 by the Boots family, Boots is the UK’s No.1 health and beauty retailer.

## The Challenge

When Boots the Chemist implemented SAP, they realised early on that the expected benefits would be closely linked with [adoption](https://www.resulting-it.com/sap-adoption-change-management-training) and an ability to drive real business process change. Their SAP Customer Competency Centre would be central to this.

With SAP functionality spanning Real Estate, Treasury, Procurement and Retail - right down to POS level, the stakes were high. Boots wanted to build a business led, process aligned SAP Centre of Excellence - but had also recently outsourced their entire IT delivery capability to IBM and Xansa (now Steria).

## Resulting Solution

The Resulting team worked together for the first time at Boots, each representing the 3 parties involved in the [SAP CoE](https://www.resulting-it.com/en/ultimate-sap-centre-of-excellence-guide-coe) - and were responsible for the first ever SAP Certification of an Outsourced SAP Customer Competency Centre.

## Benefits Delivered

The model used at Boots now features heavily in the DNA of our SAP CoE consulting methodology.

## Build an SAP CoE that actually works

[![Get in touch](https://no-cache.hubspot.com/cta/default/3184543/3092c9b3-c770-40eb-9098-a687d9c6cbd8.png)](https://cta-redirect.hubspot.com/cta/redirect/3184543/3092c9b3-c770-40eb-9098-a687d9c6cbd8)

## Related case studies

[![](https://www.resulting-it.com/hs-fs/hubfs/Co-op-Logo.jpg?width=3840&height=3840&name=Co-op-Logo.jpg)

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### Resulting Helps Co-op Deliver a Complex SAP UAT Programme

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### Resulting Act as Programme Delivery Partner for a Greenfield SAP Transformation

](https://www.resulting-it.com/sap-case-studies/resulting-act-as-program-delivery-partner-for-a-greenfield-sap-transformation)